PC Mac Support
PC & Mac Support Services
No matter which desktop, laptop or workstation you use or which operating systems you’re running, Enitech monitors, maintains and manages them all. We can provision, secure and inventory your machines and systems. We make sure all drivers and software are up to date. We manage your licenses, integrate them with your existing equipment, and much more.
Making sure your PC and Mac workstations are functioning perfectly is a full-time job that you may not have the time or manpower to do. That’s why our team is here to provide you with 24/7 monitoring, patch management and antivirus and upgrade alerts, as well as a guaranteed response plan we put in writing. And we work very closely with your team to make sure they know how to use their machines and applications.
PC & Mac Support Services
Peak Performance
Enitech constantly monitors every functional network component. That includes your routers, firewalls, switches, IP-based phone systems, and more. We’re just as vigilant with crucial desktop events and mission-critical applications, antivirus and software patch alerts.
24/7 Support
Desktop and workstation support is available by phone or live remote control. Enitech’s IT support engineers remotely diagnose and resolve issues more than 90% of the time. Onsite IT support, even after hours, is available whenever you need it.
Guaranteed Response Time
Enitech guarantees our response time will be within the time frame outlined in your plan. Once we learn of an issue, we determine if it can be remotely resolved or if an onsite visit is necessary. Either way, we respond in compliance with our promise to keep you up and running 24×7.
User Empowerment
Enitech works proactively, nonstop and closely with your team members to make certain they understand how to use their machines and applications. If there’s a failure, we spring into action to get your team up and running as quickly as possible
Choose The Best Service
Enitech offers tiered service levels to ensure that you’re engaging with us to deliver exactly the right services you need. Each level of service has its own tiered SLAs. So you custom-fit every part of the relationship with us.
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Please fill out the form below or give us a call at (877) 952-8324.